
| AOAO MANAGEMENT SERVICES |

| Community Association Institute Hawaii Chapter |
| Hawaii Revised Statutes Condo Laws HRS 514A & HRS 514B |
| ERA Pacific Properties 101 Aupuni Street #243 Hilo, HI 96720 Phone: (808) 981-0711 Toll Free: (866) 981-0711 Fax: (808) 981-0088 |

| Our Management Approach Our goal is to maximize property performance. This involves integrating all areas of property operations to the daily association management. Cooperation and communication between clients and management are the keys to "happy owners" and ultimately a well-managed Association. We do this by frequently monitoring the common areas, establishing a strong relationship with the Owners/Board and by resolving problems early to avoid escalation. We have over 15 years of experience managing properties on Maui & The Big Island of Hawaii, and as a result have well-developed systems and policies. In today's fast moving world, we continually upgrade our services and operational policies, to stay current with the newest operating ideas. We look to our Team and clients for suggestions and ideas for improvement. For us to achieve our goal, our focus is on: Preserving and enhancing the property. Maximizing cash flow. Timely and effective communication with our clients In the day-to-day operation of our company, our Team has the freedom to suggest a change to most policies. Clients often have ideas to improve our operation and the best ideas are integrated into our systems. Our Competitive Advantage Our Company was created and operates under a philosophy of honesty and strong ethical principals. While in business to make a profit our pricing is competitive and what sets us apart from our competition is a strong management track record. Scope of Services These services are included in the monthly management fee: Accounting (Actual): Collect the Owners Assessments Pay bills Provide monthly income & expense reports Follow up on late & delinquent owners Complete monthly bank reconciliation Track sales with title companies Submit annual renewals for state agencies Provide payroll services Accounting (Actual/Advisory): Prepare with the Treasurer the annual budget Board (Actual/Advisory): Meet with the board of directors when needed. Make recommendations to & help the Board solve problems Prepare monthly maintenance, financial, delinquency & budget reports Insure necessary actions are before the Board Assist in preparing agenda, reports & proxies for annual meeting Administrative (Actual): Property managers will visit the site once a month 24 hour Emergency line to take care of Owners emergencies Keep owner & property files up-to-date at our office Maintain owner directory Prepare automatic & Board ordered letters Prepare & submit Annual Management Plan Maintain permanent file of Condo Rules, Bylaws & Declaration Arrange for attorney to send to collection letters & file liens on 90 day arrears Arrange legal foreclosure after Board action Stay informed of revisions in Condo laws Act as Agent of Record Guidance with insurance information Obtain bids for insurance renewal if necessary Publish newsletter, edited & supplied by Board of Directors Administrative (Actual/Advisory): Work with owners regarding illegally parked vehicles Respond to complaints from owners regarding pets that are unleashed/unscooped Resolve any other owner concerns/complaints/violations The following work will incur an additional charge for printing and mailing: Conduct owner mailings Mail assessment coupons Assemble & mail newsletters Assemble & mail Board packets 1 week prior to Board meetings Assemble & mail the agenda, reports & proxies for the Annual meeting |
| Eugene F Simon REALTOR (S) Enrolled Agent Fiscal Managing Agent (808-572-1313) simonsez@iGlide.net |
| Penny Sherley, REALTOR (S) Account Executive Managing Agent (808-281-0250) pennyhonda@yahoo.com |
| Scott A Sherley Realtor, Broker in Charge (808) 281-4883 Ishkabibble@prodigy.net |
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